Shipping Policy
Craftneonsign store prodduction and shipped all orders in Hongkong. We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
Please Note:
* Estimated Ship Timelines Does Not Include Handling/Production Time!
* Delivery Time = Processing Time + Shipping Time
All our products are made as ordered and printed on demand just for you, so they will be put through a production process, therefore there will be a Handling Time on them.
All items are shipped out around 1-4 working days after receipt of payment. From there, all orders will take approximately 15-17 working days to arrive.
You will see the handling time on the product page below the cart button.
CONTINENTAL ESTIMATED SHIP TIMELINES*
| DOMESTIC SHIPPING ON USA | INTERNATIONAL SHIPPING | |
| Type Shipping | Most apparel items | All apparel items |
| Standard shipping | Free shipping | $35.00 for the first item, + $35.00 for one additional item |
| 3 – 5 day shipping UPS | $60.00 for the first item, + $60.00 for one additional item | $75.00 for the first item, + $75.00 for one additional item |
COMMON SHIPPING QUESTIONS
How long would it take for my order to be shipped?
As we are a print-on-demand company, so it takes 3-5 business days to process the products. Customers, please give us several days depends on the product type that you ordered. Ninety-five percent of our orders are fulfilled within 3 business days for all products.
What carriers my order will be shipped with?
We ship our orders with USPS depend on recipient address to improve delivery speed and cost-effectiveness.
It could take 7-14 business days for delivery
Can I track my order?
Yes! We will send you a tracking number via email. In some cases, it can take up to 9 days.
If you didn’t receive an email, please contact us, so we can provide you with the information, before making a Chargeback, in some cases, Emails don’t get send automatically.
Where is my order?
To check on the status of an order please use the tracking number that we send to your email.
If you have ordered several items, they are often shipped out in separate packages so you may receive them on different days. You will receive an email with a tracking number for each package sent.
If you need more assistance tracking your order, contact us at support@Craftneonsign.net with your order number.
When will my order ship out?
Orders usually ship 3-5 days from the date the production process started. Actual shipping times and delivery dates may vary depending on local postal service in your area.
How long does it take for my order to arrive? Can it be expedited?
As we are a handmade neon sign company, so it takes 3-5 business days to process the products. Customers, please give us several days depends on the product type that you ordered.
Ninety-five percent of our orders are fulfilled within 3 business days for all products.
Your order will arrive approximately 7-14 business days after it’s shipped. We use different shipping partners, but final delivery is usually via USPS depend on recipient address to improve delivery speed and cost-effectiveness
Expedited shipping options available for domestic orders at an additional cost.
To check the estimated delivery date on your receipt or reach out to our team at support@Craftneonsign.net
Do you ship internationally?
Yes! Shipping is available worldwide through a variety of different carriers.
Can’t wait? There are other options for you!
Expedited Shipping 3-5 days via UPS Shipping (only USA)
My tracking number isn’t working.
Tracking numbers can take 5-9 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can experience delays updating their site or delivering an order. If the tracking number is still not working within 9 business days then processing time policy, please contact us at support@Craftneonsign.net
I haven’t received a shipment notification.
If you did not receive a shipping confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at support@Craftneonsign.net as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!
How do you handle Customs/Duty Charges?
Customs and duty charges may be applicable depending on the country of origin, size, weight and/or value of your order.
All taxes, duties, and customs fees are the responsibility of the recipient.
My package is marked delivered, but I never received it.
If your package is marked delivered, but you never received it, follow these steps:
- Check around your home/apartment in case the postal carrier placed the package in an odd spot.
- Ask your neighbors as they may have received your package instead.
- Reach out to your local post office for information regarding the package.
- If you still cannot locate your package, please contact us at support@https://www.Craftneonsign.net
I ordered 2+ items, but only received one… where’s my order?
We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way. If you believe error contact us: support@Craftneonsign.net
Shipping multiple orders
Multiple orders placed on the same day cannot be combined.
What is your refund policy?
We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. Please check the refunds policy. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
Shipping to multiple locations
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
Address changes
Unfortunately, we do not have the ability to change the shipping address once an order goes into processing.
Customs charges and delays
Some countries may require import tax, duties and customs fees for the imports. These charges, if applicable, are determined and charged by the Customs office of your country. Paying these charges is your responsibility. There might also be delays in delivery times due to customs checks which are out of our control. For more information, please contact your local Customs office.
How do I contact you?
If you have any questions that are not on this FAQs page, please email us at support@Craftneonsign.net
US Address: 5432 Geary Blvd, Unit #668 San Francisco, CA 94121, USA
Phone: +1 307-387-0910
Email: support@Craftneonsign.net